Returns, Refunds and Exchanges Policy
How To Return An Item
Customer service is of upmost importance to us. We are happy to offer our customers a no-hassle return policy. We make exchanging a failing device easy. Please contact us and we will work with you to correct the situation.
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
- Please email firstname.lastname@example.org to request a refund and we will assign you a tracking number.
- Mail your returned item to:
Red Rocket Gear c/o Returns Department - Tracking # __________
1416 Ford Rd. Minnetonka, MN 55305
- Include in your package a signed letter stating the reason for your return and the original receipt.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
Accepted Methods of Payment
We accept credit cards, money orders, postal money orders and/or cashier's checks.
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.
As soon as the payment money is processed, cleared and deposited we will ship out your order. Thank you for your business.
- Credit Card (Visa, Master Card, American Express, Discover)
- Check/Money Order
Mailing Address For Check/Money Order
Red Rocket Gear LLC
1416 Ford Rd
Minnetonka, MN 55305
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
- Billing Address
- Shipping Address
- Email Address
- Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
Vaporizers are sold, manufactured and designed to be used in the fields of aromatherapy and organic blends therapy.
As a condition of sale, all vaporizers’ must be used in a proper and lawful manner. Unlawful use of any device may result penalties, fines and/or imprisonment under state and federal law. By purchasing any of our devices you are agreeing that you’re 18 years of age or older and that you agree you are of age. Keep all devices away of reach to young children.
Vaporizers are only to be used by, in the presence of, or with the advice and assistance of someone knowledgeable in the fields of aromatherapy, naturopathy, and natural, organic or alternative health care.
All users and purchasers of any of the devices on this website are reliable for their own actions. If you believe or suspect that you have a medical problem, please contact your doctor or health care provider before using these devices.
We provide instructions and literature on the use of all devices. The devices on this site are extremely powerful and therefore only a small amount of organic material, oils or botanicals are needed to operate it.
No pregnant, nursing or diagnosed with epilepsy, a heart condition, weak to heat or other medical condition person should use a vaporizer without consulting a professional doctor or physician beforehand.